FAQs

What types of products does GummiByte offer?

GummiByte specializes in dental related toys, designed to promote dental health. Our product range includes various plush toys, such as the Tooth Plushy (Molar) and Tooth Plushy (Canine), which serve as both toys and educational tools.

What is the expected shipping time for orders?

Shipping times may vary based on the destination and shipping method selected at checkout. Typically, orders are processed within 7-14 business days, and standard shipping can take anywhere from 5 to 10 business days. Expedited shipping options may also be available for faster delivery.

Can I return or exchange a GummiByte product?

We strive for customer satisfaction and will work with you to ensure every product is to your satisfaction. However, we do not accept returns on any orders. 

Do you offer international shipping?

Yes, GummiByte offers international shipping options. However, shipping times and costs may vary based on the destination. Customers are encouraged to check the shipping options available at checkout for specific details.

How can I contact GummiByte for further inquiries?

For any additional questions or concerns, customers can reach out to our customer service team through the contact form available on our website. We aim to respond to all inquiries within 24-48 hours. You can also contact us through our Instagram and will aim to respond to all inquiries within 24 hours unless our shop is closed. 

What are pre-orders and how do they work?

Pre-orders are a way to pre-purchase our products at a slightly reduced price as a thank you for supporting us. As the products are in a "pre-order" status, the time from order to fulfillment is significantly longer due to manufacturing times and the added time it will take to pack the orders as well. Pre-order times may vary. To get updates on pre-orders as they happen, follow us on Instagram!